• When Area 51 is forced to close due to Government Mandated Lockdowns or Restrictions.
• When Area 51 is unable to deliver your booking as initially booked due to staffing issues, capacity limitations, biohazards, or other restrictions such as; government mandated lockdowns or health directive restrictions.

All Bookings are non-refundable. Area 51 is not required to provide a refund, credit, or transfer if:

• You change your mind.
• You decide you did not like the purchase or had no use for it.
• You did not turn up for your booking.
• You have selected the wrong date/time.

All Area 51 Refund, Cancellation, Rescheduling and Exchange policies comply with the Australian Consumer Law (ACL). For more information, please visit ACCC Website here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

• Failure to attend your scheduled booking time, will result in a forfeit of your ticket. Area 51 will not reschedule, refund, or credit a missed session as this session time has been reserved for you and can no longer be purchased.

•  If you cancel your tickets or request a change of ticket time or date within 24hours of the booked session your payment will be forfeited.

ALL PARTIES AT AREA 51 MUST BE FINALISED AND
PAID IN FULL 3 DAYS BEFORE YOUR PARTY.

• Final invoice will be sent the Monday before your party.
• Full payment is due 5pm on the Tuesday before your party for weekend bookings and 3 days prior for weekday party bookings.
• No add ons, extra kids or other amendments will be accepted after 5pm on the Wednesday before your party.
• If you remain unresponsive/unpaid 48 hours before your party, your party/event will be cancelled, unless your circumstance has been approved otherwise. All deposits/payments will not be refunded.
• If you cancel your party/event within 24 hours, or your party/event is unattended after the booking time has passed, this will result in a 100% forfeiture of all fees paid.
• You can reschedule your party/event without penalty up to 12 months in the future, if you provide more than 7 days notice, subject to availability.

We understand that plans can change! However, please note that cancellations made within 7 days of the event are not eligible for a refund and will incur a $150 fee.

• This fee also applies to rescheduling within the 7-day window.
• New dates are subject to availability and will only be confirmed once the rescheduling fee is paid.
• All cancellations and rescheduling must be advised in writing to the Area 51 parties team, via email to parties.underwood@area51world.com.au (Underwood)
  parties.gardencity@area51world.com.au (Mt Gravatt)
  parties.redcliffe@area51world.com.au (Redcliffe)
  parties.helensvale@area51world.com.au (Helensvale)
• Failure to submit cancellations or reschedules in writing, will result in the party remaining valid in our booking system.

We appreciate your understanding and cooperation as this helps us continue providing the best service to all our guests.

• Gift cards cannot be redeemed at the cafe.