• When Area 51 is forced to close due to Government Mandated Lockdowns or Restrictions.
• When Area 51 is unable to deliver your booking as initially booked due to staffing issues, capacity limitations, biohazards, or other restrictions such as; government mandated lockdowns or health directive restrictions.

All Bookings are non-refundable. Area 51 is not required to provide a refund, credit, or transfer if:

• You change your mind.
• You decide you did not like the purchase or had no use for it.
• You did not turn up for your booking.
• You have selected the wrong date/time.

All Area 51 Refund, Cancellation, Rescheduling and Exchange policies comply with the Australian Consumer Law (ACL). For more information, please visit ACCC Website here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

• Failure to attend your scheduled booking time, will result in a forfeit of your ticket. Area 51 will not reschedule, refund, or credit a missed session as this session time has been reserved for you and can no longer be purchased.

•  If you cancel your tickets or request a change of ticket time or date within 24hours of the booked session your payment will be forfeited.

ALL PARTIES AT AREA 51 MUST BE FINALISED AND
PAID IN FULL 3 DAYS BEFORE YOUR PARTY.

FOR WEEKEND BOOKINGS
Monday – Tuesday:
Our team will contact you to confirm all booking details.

Wednesday 5:00pm (AEST):
Final invoice is due. No add-ons or amendments will be accepted after this time.

ADD-ONS & GRAZING BOARDS
All add-ons, upgrades, and grazing board selections must be added to your booking by Wednesday 5:00pm (AEST). Requests received after this time cannot be accepted.

ALL BOOKINGS
All parties must be paid in full at least 3 days prior to the event.
Failure to complete payment by the due date may result in cancellation.
Deposits are non-refundable.

We understand that plans can change! However, please note that cancellations made within 7 days of the event are not eligible for a refund and will incur a $150 fee.

• You may reschedule your party without penalty up to 12 months in the future if you provide more than 7 days’ notice, subject to availability.
• Rescheduling within 7 days of your party will incur a $150 rescheduling fee.
• Cancellations made within 7 days of your party are not eligible for a refund and will incur a $150 cancellation fee.
• New dates are subject to availability and will only be confirmed once any applicable rescheduling fee is paid.
• All cancellations and rescheduling requests must be advised in writing to the Area 51 Parties team.
• Requests not submitted in writing will not be processed and the booking will remain active.
• Deposits and all payments are non-refundable.
• Tickets are non-refundable for guests who do not arrive on the day.

We appreciate your understanding and cooperation as this helps us continue providing the best service to all our guests.

Non-payment does not count as a cancellation request. All cancellations must be submitted in writing.

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